Frequently asked questions
What is the battery life cycle of your Powerbanks?
BayCHIP Powerbanks have a minimum of 500 cycles and this can go up to 1000 cycles.
Are your products safe?
Yes. All our products are safety tested.
When will I receive my order?
We aim to ship your order in 24 hours after you placed it. Then it will take 2-3 business days for it to arrive to you. A tracking number will be provided for your order.
Where do you ship to?
Right now, we can only send the shipments to the UK postcodes. In the upcoming months we are hoping to diversify our network to Europe.
I received a faulty item.
Send us an e-mail at firstname.lastname@example.org and we’ll do our best to help you.
I’d like to cancel my order.
If it hasn’t been shipped yet, send us an e-mail at email@example.com and we’ll cancel it. Otherwise, you will have to return the item upon receiving.
What is your returns policy?
If you return an item requesting a refund within 14 days of the item being delivered to, we'll give you a full refund by way of the original payment method. Your refund will be processed within 14 days of receiving the returned item. Returns are paid by the customer.
I have an issue with your website.
Thanks for noticing! Send us an e-mail at firstname.lastname@example.org and we’ll fix it.